Download: Village Bank Success Story

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Click the arrow to immediately download the Village Bank Success Story (PDF). Learn how BSG Financial Group helped this community bank replace its ad hoc overdraft program with an automated technology solution for greater compliance, service and efficiency.

The Challenge
Since it opened its first branch in 2000, Village Bank managers at each branch were entrusted to make all NSF pay/return decisions, including whether to charge overdraft fees. The process created confusion and resulted in preferential treatment for some customers, putting the bank’s reputation and compliance at risk.

The Solution
In 2013 Village Bank implemented CourtesyConnect/CourtesyLimit to automate the bank’s overdraft management procedures for enhanced customer service, compliance and fee income management.

The Results
Village Bank’s discretionary overdraft program now aligns completely with all federal overdraft guidance. Efficiency has improved and bank managers have more time to focus on customers. Fee income has increased and it is now easier to track and manage.